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With Black Friday and Cyber Monday just around the corner, many businesses are preparing their customer service departments for a serious surge in contacts. Most of these companies hope to ease the pressure on contact centre staff by using digital customer service technologies to automate a high percentage of enquiries. The digitalisation of the customer …
Generating feedback, ratings and reviews helps you improve and publicise your app. While feedback enables you to identify issues with app performance and informs future development, ratings and reviews are key to reaching a wider audience and securing more downloads. But convincing users to leave feedback, ratings and reviews is not always as simple as …
In the app industry, we like to focus on the development process. It’s more creative, engaging and glamorous than app maintenance. However, app updates are just as important an aspect of the app lifecycle. If you fail to update your app on a regular basis, it quickly becomes irrelevant and redundant. 63% of the Android …
Apps are a powerful business tool. They build your brand, help you reach new customers and deliver game-changing digital experiences directly to mobile devices. With a talented team of app developers behind you (that’s us, by the way), you can create apps that benefit your businesses in an almost endless array of ways. Today, we’ll …
User Experience (UX) is an essential aspect of modern app design and development. However, not all organisations have a handle on what App UX optimisation is and how it ensures apps meet the needs of the people using them. To remedy this, we decided to write an essential guide to the way developers typically approach …