LNER Close Call Capture
Case Study
The Distance created an app that brought together the goals and branding of Virgin East Coast into an outstanding user experience. In every step of the development they kept us up-to-date on how they were improving and polishing our original vision. All on budget and better than we could have imagined – incredible.
LNER wanted a real-time tool for their operational staff to capture risks and incidents they encountered around their railway stations. Providing staff with the ability to report in a more accurate (photos and GPS) would enable swift action from the appropriate response team.
Working closely with the LNER's Head of Safety & Environment, The Distance created an intuitive data capture app that untrained users are able to utilise as part of their day-to-day activities. Encouraging a proactive approach to Health and Safety.
After a successful trial period, through a proof-of-concept iteration. The mobile app was further developed and migrated from an email-only reporting platform to an end-to-end integrated solution with their existing maintenance help desk platform.