Real-time tool for operational staff to report risks and incidents in and around railway stations
Case Study
The Distance created an app that brought together the goals and branding of Virgin East Coast into an outstanding user experience. In every step of the development they kept us up-to-date on how they were improving and polishing our original vision. All on budget and better than we could have imagined – incredible.
LNER wanted a real-time tool for their operational staff that enabled them to report risks and incidents in and around railway stations. The company believed providing staff with an accurate reporting system that incorporated photo and GPS features would better facilitate swift action from the appropriate response team.
Working closely with the LNER's Head of Safety & Environment, we created a comprehensive data-capture app that staff can utilise as part of their day-to-day activities. Intuitive and easy to use, the app requires no training and encourages a proactive approach to Health and Safety.
After a successful trial period, the solution underwent a proof-of-concept iteration. In doing so, we migrated it from an email-only reporting platform to an end-to-end solution that was fully integrated with LNER’s existing maintenance help desk platform.