London North Eastern Railway
Digital products that
simplify inspection processes
THE BRIEF
London North Eastern Railway (LNER) is a British train operating company responsible for most services on the East Coast Main Line. As part of their digital transformation, LNER sought to streamline and enhance existing processes, including improving how their staff members manage health and safety checks on trains. The goal was to introduce a more efficient and accessible solution that would support their team in maintaining safety standards across their fleet.
THE PROBLEM
London North Eastern Railway wanted a real-time tool for their operational staff that enabled them to report risks and incidents in and around railway stations. The company believed providing staff with an accurate reporting system that incorporated photo and GPS features would better facilitate swift action from the appropriate response team.
"They united LNER’s goals and branding into an outstanding user experience. All on budget and better than we could have imagined, incredible."
THE SOLUTION
Working closely with the LNER's Head of Safety & Environment, we created a comprehensive data-capture app that staff can utilise as part of their day-to-day activities. Intuitive and easy to use, the app requires no training and encourages a proactive approach to Health and Safety.
THE RESULTS
After a successful trial period, the solution underwent a proof-of-concept iteration. In doing so, we migrated it from an email-only reporting platform to an end-to-end solution that was fully integrated with LNER’s existing maintenance help desk platform.
Success Stories
Industry leading travel companion app, rated 4.7 ★'s from over 7000 reviews
Ticketing done right with a focus on the user
Industry leading travel companion app, rated 4.7 ★'s from over 7000 reviews
Ticketing done right with a focus on the user