Quality Magento support at hand gives piece of mind
Your ecommerce website is a mission-critical environment. To protect your online revenue and offer superior customer experiences, it is essential that your website is underpinned with quality Magento technical support in the event of an outage.
UK based support team
The Distance’s support team are all based in the UK. We employ leading Magento specialists who are up to speed with all relevant best practices. Our support team have years of experience in managing and supporting highly diverse Magento sites and environments.
Proactive approach to resolution
We proactively diagnose problems and the underlying causes behind incidents, and work to provide and implement resolutions. We also maintain information about problems identified and the appropriate workarounds and resolutions to them. Our goal is to find the root cause and implement permanent resolutions to these, so that they do not reoccur.
Pre-determine and prevent
We focus on preventing problems before they occur. We want to build a long-term relationship with you, where we actively identify problematic areas in your website before they become a business risk. Should something go wrong, however, you can rely on our guaranteed response times and efficient resolution procedures to solve any issues as quickly as possible
Clear communication
Production environments tend to be complex, and are often managed by several external parties. We place a lot of emphasis on effective communication between all parties involved. We think this is essential to maintain the availability of your systems at an optimal level.
The Distance offer a number of support packages which reflect the most common Magento ecommerce site needs. Ask us to review your requirements and gauge what is the best support package for you.